Frequently Asked Questions

Group discounts mean the product price improves as more buyers join the same deal. The more people who participate, the better the price — and when the group completes, everyone pays the special collective price.

Browse the shop, choose a product, and join the deal. Invite others to participate — when the required number is reached, the deal activates and ships at the better group price. The earlier you join, the more time the group has to complete.

Yes. Some deals are for customers (B2C), some for merchants (B2B), and some are open to both. Each product card clearly shows the deal type so you know who can join before you commit.

Open your account dashboard and go to Orders to see the live status of every deal you joined. You'll also receive email updates when a group completes, your order ships, and when it's out for delivery.

Yes. Completed orders are delivered to registered addresses across the Sultanate of Oman. You can add and manage your delivery addresses from your account at any time.

Delivery usually takes 2-5 business days after a group deal completes and your order is shipped. Remote areas may take a little longer. You'll see an estimated delivery window on your order details page.

You can return a product within 14 days of delivery if it's defective or not as described. Contact our customer service to start a return, and we'll share the return label and instructions. Refunds are processed within 5-7 business days after we receive the item. See the Return Policy page for full details.

We accept wallet payments using points and Cash on Delivery (COD) for eligible orders. Wallet payments are reserved in escrow until the group deal completes, so your money is protected.

Your wallet is your in-app balance on Lammah Club. You can top it up, earn points through deals and referrals, and spend points at checkout. Points are reserved in escrow for a group deal and only released to the vendor once the deal completes successfully.

For wallet payments, points are reserved (held in escrow) the moment you join a deal, but the vendor is only paid once the group completes. For Cash on Delivery, you pay when your order arrives. If a group fails to complete, any reserved points are refunded to your wallet automatically.

Yes. If a group deal doesn't reach the required number of participants in time, it's cancelled automatically and any reserved wallet points are refunded to your account in full — no need to contact support.

Yes. We use escrow protection for wallet payments, verify every vendor before they can list deals, and never release funds until a group deal completes. Your personal data is handled according to our Privacy Policy and Oman's data protection standards.

Tap Sign Up on the header and register with your email and phone number. After verifying your contact details, you can join deals, manage your wallet, track orders, and save delivery addresses from your dashboard.

Yes. Every vendor is reviewed and approved by our team before they can publish deals. We check business credentials and product quality so you can shop with confidence on Lammah Club.

Yes. If you're a merchant in Oman, you can apply to list your products as group deals. Once approved, you'll reach a community of buyers and benefit from collective demand. Visit the merchant section or contact us to get started.